TTB11 Privacy Policy – Malaysia Member Personal Data Protection

1Introduction and Scope of This Policy

Welcome to the ttb11 Privacy Policy page. We, TTB11 (hereinafter referred to as "ttb11", "we", or "our platform"), are the operator of an online casino and betting platform accessible via ttb11.fun. We are committed to protecting the privacy and security of the personal data of every individual using our services.

This Privacy Policy describes our practices regarding the collection, use, disclosure, transfer, and storage of your personal information. It applies to all registered members, website visitors, and anyone who interacts with the ttb11 platform, whether through our website or mobile app.

By registering an account or continuing to use the ttb11 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you are required to discontinue use of our services.

2Types of Personal Data We Collect

TTB11 collects various types of personal information to enable us to provide a secure, responsible, and high-quality service. The following are the categories of data we collect:

We may also collect additional information when you participate in our promotions, surveys, or loyalty programmes. In all cases, we only collect data strictly necessary for the stated purpose and nothing beyond that.

3How We Use Your Personal Data

Every piece of information we collect is used solely for legitimate purposes necessary to operate the ttb11 platform. We do not use your data for any undisclosed purpose without your prior consent.

• Account Management: Creating, verifying, and securely maintaining your account, including mandatory KYC and identity verification processes.
• Transaction Processing: Processing deposits via FPX, DuitNow, Touch 'n Go eWallet, and withdrawals to your registered bank account or digital wallet.
• Fraud Prevention: Detecting suspicious activity, unauthorised login attempts, and protecting your account from unauthorised access.
• Legal Compliance: Meeting statutory reporting requirements, court-ordered investigations, and industry compliance obligations.
• Service Communications: Sending important account-related notifications, terms updates, and security information.
• Platform Improvements: Analysing usage patterns in aggregate to improve the gaming experience, platform performance, and interface design.
• Responsible Gaming: Monitoring wagering patterns to identify members who may benefit from the self-control tools we provide.
• Marketing (with consent): Sending promotional information, bonus offers, and platform updates only to members who have consented to receive marketing communications.

4Data Sharing and Disclosure to Third Parties

TTB11 does not sell, rent, or trade your personal data to any third party for their marketing purposes. However, there are limited circumstances where we may need to share your information with certain parties:

• Payment Providers: Required transaction information is shared with licensed payment providers (such as FPX, DuitNow, and bank payment gateways) solely for processing your deposits and withdrawals.
• Technical Service Providers: Technology infrastructure companies, cloud services, and cybersecurity providers that help us operate the platform — all bound by strict confidentiality agreements.
• Game Providers: Required game session information is shared with licensed game providers to ensure a smooth gaming experience and result verification.
• Authorities: We are obligated to disclose required information when ordered by a competent court, regulatory body, or Malaysian law enforcement agency.
• Audit Body: Information required for our compliance audit process and business licence verification.

In all instances of data sharing, we ensure that the receiving parties are bound by confidentiality and data protection obligations equivalent to ttb11's standards.

5Our Data Security Measures

Protecting your personal data from unauthorised access, loss, or misuse is ttb11's absolute priority. We continuously invest in the latest security infrastructure to keep your data safe at all times.

• 256-bit SSL Encryption: All communications between your device and ttb11's servers are secured by the same industry-standard TLS/SSL protocols used by international financial institutions.
• Two-Factor Authentication (2FA): An additional security layer that requires identity verification via your device each time you log in from a new location or device.
• 24/7 Monitoring: Our security team monitors the platform around the clock to detect and respond to any cyber threats or suspicious activity.
• Stored Data Encryption: Sensitive data such as financial information and KYC documents are stored in encrypted format on secured, protected servers.
• Internal Access Controls: Only staff with a legitimate business need are permitted to access member personal data, with every access logged and periodically audited.
• Regular Security Testing: The ttb11 platform undergoes regular penetration testing and security audits conducted by independent experts.

While we take all reasonable precautions, no system can guarantee 100% absolute security. We encourage you to take protective measures as well, such as using a strong password and never sharing your login credentials with anyone.

6Use of Cookies and Tracking Technologies

TTB11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous platform usage information to help us identify and resolve technical issues and improve overall performance.
• Functional Cookies: Saving your preferences such as language settings and display options to deliver a more personalised experience.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate through internal analytics tools for continuous improvement.

You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the ttb11 platform.

7Your Privacy Rights as a ttb11 Member

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If you find that the information we hold is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Withdraw Consent: You may withdraw consent for certain data processing at any time, particularly in relation to marketing communications.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Lodge a Complaint: If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection.

To exercise any of these rights, please contact the ttb11 customer support team via live chat. We will process your request within 14 working days from the date of receipt.

8Cross-Border International Data Transfers

In the course of operating the ttb11 platform, your personal data may be transferred to or processed in countries outside Malaysia. This occurs when we use the services of technology infrastructure providers or game suppliers that operate globally.

When such a transfer occurs, ttb11 ensures that:

• The recipient country or organisation maintains data protection standards equivalent to or stricter than those of Malaysia.
• Appropriate data transfer agreements (such as Standard Contractual Clauses or equivalent mechanisms) are in place before any transfer is carried out.
• Only data strictly necessary for the specified service purpose is transferred — nothing more.
• All recipients are bound by strict confidentiality and security obligations equivalent to ttb11's own standards.

9Personal Data Retention Period

TTB11 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. Once data is no longer needed, it will be securely deleted or anonymised.

• Active Account Data: Retained for as long as your account is active and for the required period following account closure to fulfil legal obligations.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs in accordance with Malaysia's accounting and tax legal requirements.
• KYC Records and Identity Verification: Retained for 5 years after account closure in accordance with anti-money laundering (AML) compliance requirements.
• Support Communication Logs: Retained for 2 years for quality control and dispute resolution purposes.
• Aggregated Analytics Data: Data that has been anonymised and aggregated may be retained indefinitely as it can no longer be linked to any individual.

10Changes to This Privacy Policy

TTB11 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made, we will notify you via:

• In-platform notification upon your next login.
• Email to the address registered in your account at least 14 days before the changes take effect.
• Updates the "Last Updated" date displayed at the top of this document.

Your continued use of the ttb11 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the ttb11 data protection team is here to help.

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the ttb11 platform
• Response Time: We aim to respond to all privacy enquiries within 3 working days

For more formal inquiries regarding your PDPA rights, please include "PDPA Rights Request" in the subject line of your message so it can be prioritized and handled by the appropriate team.